The Role of Emotional Intelligence and Conflict Management in Job
Satisfaction and Teamwork: A Systematic Review
Abstract
This systematic review analyzes the roles of emotional intelligence (EI)
and conflict management (CM) in promoting job satisfaction and
collaboration within corporate contexts. The analysis indicates that
strong EI helps individuals to identify, control, and express emotions
effectively, supporting enhanced interpersonal interactions and
resilience against workplace stress. Consequently, those with increased
EI are proven to feel greater work satisfaction. Furthermore, effective
conflict management approaches, backed by EI, promote constructive
responses to interpersonal differences, thereby boosting team
cohesiveness and performance. The study draws upon varied research
undertaken across many sectors, including healthcare and organizational
management, to highlight the universal relevance of EI and CM in
establishing a healthy work environment. Key findings imply that firms
supporting EI development through training and leadership efforts can
promote more harmonious workplaces, resulting in better employee
engagement and satisfaction. Additionally, the connection between EI and
CM underlines their combined impact on organizational performance, as
emotionally intelligent leaders may successfully handle disputes,
transforming problems into opportunities for progress. This paper
underlines the requirement for firms to integrate EI and CM concepts
into their culture, therefore boosting resilience, cooperation, and
general employee well-being. The consequences of this research are
crucial for organizational leaders striving to promote team relations
and provide a supportive work culture conducive to high performance.