Student's queries play a significant role in improving the service delivery for IT students at CPUT Department of Information Technology. It is imperative to know how to handle student requests efficiently. Currently student's lodge their complaints, selecting from a list of topics their query gets captured, the student query might not get addressed on time or in a certain time frame to support ITIL-based continual service improvement. This study will look at implementing the key service-level processes of ITIL and discuss how to integrate it successfully.

Developments such as the Internet of Things and how it integrates with cloud computing statistics show that latency is one of the issues that is inconsistent. Having more devices connect to the internet every year brought about a newer technology called Edge computing. This study aims to prove that Edge computing that brings computing resources closer to the edge of the network, improves latency. The method used for this research was that of an experiment. Analyzing the latency figures between Edge and Cloud computing is the purpose of this study, by making use of 2 hosted services, hosting a web site that will be load tested to provide the latency figures. Edge computing proved through the statistics to be more beneficial in improving latency. Due to time constraints, virtual users and hosted services were used.