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The Role of Emotional Intelligence and Conflict Management in Job Satisfaction and Teamwork: A Systematic Review
  • ASHENAFI WOIME,
  • Goferie Shato
ASHENAFI WOIME
Leadstar College of Management and Leadership

Corresponding Author:ashenafiwoime42@gmail.com

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Goferie Shato
Leadstar College of Management and Leadership
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Abstract

This systematic review analyzes the roles of emotional intelligence (EI) and conflict management (CM) in promoting job satisfaction and collaboration within corporate contexts. The analysis indicates that strong EI helps individuals to identify, control, and express emotions effectively, supporting enhanced interpersonal interactions and resilience against workplace stress. Consequently, those with increased EI are proven to feel greater work satisfaction. Furthermore, effective conflict management approaches, backed by EI, promote constructive responses to interpersonal differences, thereby boosting team cohesiveness and performance. The study draws upon varied research undertaken across many sectors, including healthcare and organizational management, to highlight the universal relevance of EI and CM in establishing a healthy work environment. Key findings imply that firms supporting EI development through training and leadership efforts can promote more harmonious workplaces, resulting in better employee engagement and satisfaction. Additionally, the connection between EI and CM underlines their combined impact on organizational performance, as emotionally intelligent leaders may successfully handle disputes, transforming problems into opportunities for progress. This paper underlines the requirement for firms to integrate EI and CM concepts into their culture, therefore boosting resilience, cooperation, and general employee well-being. The consequences of this research are crucial for organizational leaders striving to promote team relations and provide a supportive work culture conducive to high performance.
12 Dec 2024Submitted to Public Health Challenges
13 Dec 2024Submission Checks Completed
13 Dec 2024Assigned to Editor
31 Dec 2024Reviewer(s) Assigned