Dishita Naik

and 2 more

AI chatbots are progressively becoming more human-like in their creativity and intelligence. Predominantly, AI chatbots based on generative AI models such as Large Language Models (LLMs) and Large Multimodal Model (LMMs) are a significant breakthrough in AI, as they have become more accurate, creative, context-aware, and can better mimic human-like interactions. Generative AI is an umbrella term for all AI technologies used to generate contents, where LLMs can process and generate textual data, and LMMs can process and generate multiple types of data modalities which are also known as multimodal AI models. AI chatbots and multimodal AI models offer several benefits, such as speed, accuracy, creativity, efficiency, and versatility; therefore, they can be used in nearly every sector such as a content creator, proactive assistant, reliable companion, customer assistant, and business operations facilitator. Nonetheless, these AI chatbots and multimodal AI models have some limitations, specially, inaccuracy and hallucination; that can affect and limit their usage for any critical task in any application area. Therefore, human verification and supervision is required for its reliable, safe and guided use. Moreover, their use in any application area also requires appropriate ethical consideration and regulatory compliance, alongside the human verification of generated responses. This paper will present twenty-two applications of AI chatbots and multimodal AI models, which are organised into two categories: personal applications and organisational applications. Subsequently, it will also describe the crucial ethical consideration and regulatory compliance for each application area to emphasise its related ethics, regulations and other risks for humans.

Dishita Naik

and 2 more

Generative AI has transformed the landscape of AI chatbots in a way that they are increasingly becoming human-like in their understanding and working. Generative AI is used for creating new contents, and most modern AI chatbots are designed using two types of generative AI models: Large Language Models (LLMs) and Large Multimodal Model (LMMs). LLMs deal with the text, whereas LMMs deal with more modalities including text, image, audio and video. This continuous enhancement of generative AI models is bringing AI chatbots closer to the human working. Nonetheless, these AI chatbots are not perfect, as they have several limitations, and their users should comprehend before fully relying on these imperfectly perfect AI chatbots. Depending on the type of use of AI chatbots, these limitations may or may not impact them significantly. This paper will organise the limitations of AI chatbots into six main categories: intelligence and understanding related limitations; accuracy and credibility related limitations; ethics and regulations related limitations; accountability, transparency and consistency related limitations; design, coding and training related limitations; and human, machine and vender related limitations. The aim of this paper is to emphasise, organise and analyse numerous limitations of AI chatbots into the proposed categories; accordingly, users should become more cognisant about all these limitations in deciding their suitability or unsuitability for the specific use cases.

Dishita Naik

and 2 more

AI chatbots have been reincarnated with the soul of generative AI, and now they are able to respond with intelligence and consciousness similar to that of humans. These AI chatbots that are based on generative AI are continuously evolving and enhancing their capabilities to act increasingly similar to humans. Generative AI represents all those AI technologies that can generate variety of contents including text, image, audio, video, code, virtual world, dataset, and web data. Different types of generative AI models have been developed to generate such contents, and Large Language Models (LLMs) and Large Multimodal Models (LMMs) are currently the most popular generative AI models used in most modern AI chatbots; where LLMs mostly handle and generate text data, whilst LMMs are able to handle and generate multiple data types or modalities such as text, image, audio, and video. The growing importance of AI chatbots based on generative AI necessitates an exploration of their capabilities in a detailed manner to obtain better understanding about their strengths and utilisations. Exploring the capabilities of AI chatbots that are based on generative AI, this paper will provide a systematic classification and thorough explanation of the capabilities of AI chatbots. It will classify the capabilities of AI chatbots into eight major categories: text generation and analysis, image generation and analysis, audio generation and analysis, video generation and analysis, code generation and analysis, virtual world generation and analysis, data (dataset) generation and analysis, and web data generation and analysis. This systematic classification and thorough exploration of the capabilities of AI chatbots will enable users to analyse these capabilities and the effective utilisation of AI chatbots in real life.