How do Australian-based tourism stakeholders perceive the readiness of
the aviation industry to handle increasing numbers of baby boomers
flying
Abstract
This paper investigates the perceptions of various tourism industries’
stakeholders regarding the readiness of the airlines to handle growing
numbers of baby boomer air travellers; within an Australian context. A
qualitative research methodology was applied, extracting data from 32
in-depth interviews. The views of the stakeholders in regard to the
readiness of the civil aviation industry to handle the increasing
numbers of baby boomers flying were complex, varied and fragmented; and
were compared to existing literature. It provides a categorisation of
issues on which further quantitative or stakeholder research could be
based in which airlines may improve their competitive advantage by
developing dynamic capabilities to meet the demands of baby boomers.
The research was conducted with the approval of Southern Cross
University HREC.