DISCUSSION
Due to current COVID-19 pandemic, quality of healthcare provision and
patient satisfaction has been greatly affected. The degree of evaluation
to patients are fulfilled with provided healthcare services is
clinically significant, as there is a more possibility that patients are
to comply with treatments provided by respective healthcare providers
(Carr-Hill 1992). The healthcare systems in most of the low- resourced
countries suffer due to severe shortages in health, economy and several
aspects (WHO 2013; Karunathilake 2015).
The main aim of this study was to assess satisfaction of four domains,
food, sanitary facilities, patient care and management, and overall
satisfaction was the dependent variable. Majority was highly satisfied
in every component. These findings are comparable with studies conducted
in similar contexts ((Deriba et al. 2020).
The high satisfaction regarding food is compatible with services
provided. The responsibilities’ of maintaining sanitary facilities were
given to patients and they drew up rosters and taught for new comers.
This process of empowerment explains high level of satisfaction.
The level of patient care and management satisfaction was the highest
compared to other two domains. This can be explained by well-established
process from admission to discharge (Deriba et al, 2020). After the
initial assessment the high-risk and complicated patients were
identified and referred to specialized care. During stay, patients’
vital parameters were regularly monitored. Continuation of routine
medications for chronic illnesses was arranged. It was important to
provide accurate information, health education and psychological support
to patients.
The isolation process and illness led to severe stress for patients but
it is part and parcel to provide the required service.