RESULTS
According to collected data, three main domains were identified i.e., food and nutrition, sanitary facilities, and patient care and management. The perceived level of satisfaction regarding food and nutrition is as summarized in figure 1.
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Figure 1: The satisfaction on food
Majority of patients who were at COVID-19 treatment centers were highly satisfied with facilities given which accounted 64% of the selected sample and more importantly not a single person has felt highly dissatisfied with food provided is a positive dimension. Qualitative comments confirmed that patients were getting adequate amount of good quality food. In centers where patients were less satisfied, patients commented that low quality food with regards to taste, nutritional value and variety was given, and food was not appropriate for children, and insufficient drinking water was given.
[CHART]The level of satisfaction regarding sanitary facilities is provided in the figure 2.
Figure 2: The level of satisfaction regarding sanitary facilities
The majority (63% of total patients) were highly satisfied with sanitary conditions whereas none of the patients felt highly dissatisfied is a positive aspect indicating that sanitary facilities provided was at a satisfactory level.
In qualitative comments, patient mentioned that they were provided with adequate number of functioning toilets, cleaning materials, and water supply was maintained throughout the day. However, in some centers, patients have commented on not having sufficient toilet facilities and being old or broken and not being provided with enough cleaning materials.
The patient care and management by health staff is another important dimension considered in this study. The degree of satisfaction derived by patient on patient care at treatment centers is summerised in figure 3.
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Figure 3: The satisfaction on patient care and management
Majority (71% of total number of patients) were highly satisfied whereas none of the patients felt highly dissatisfied with patient care which shows that patient care and management is at a satisfactory level at COVID-19 treatment centers.
When analyzing qualitative aspect, certain issues existed with related to admission of patients and treating towards ill patients at treatment centers.
When considering dependent variable i.e. overall satisfaction, level of satisfaction gained by patients is shown as in figure 4.
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Figure 4: The overall satisfaction of patients
Accordingly, 67% of total number of patients is highly satisfied with overall conditions and facilities provided at treatment centers whereas 2% of patients have derived a high level of overall dissatisfaction. This implies that there is a considerable and wide gap in between services provided at centers needs to be improved to cater a satisfactory level of service which meets desired level of patients’ satisfaction.
Those whose overall satisfaction is at an unsatisfactory level mainly commented on lack of entertainment, recreational activities, inadequate phone charging points, and also commented negatively on ambience, garbage disposal and waste disposal.
Table 1: Correlation of variables