DISCUSSION
Due to current COVID-19 pandemic, quality of healthcare provision and patient satisfaction has been greatly affected. The degree of evaluation to patients are fulfilled with provided healthcare services is clinically significant, as there is a more possibility that patients are to comply with treatments provided by respective healthcare providers (Carr-Hill 1992). The healthcare systems in most of the low- resourced countries suffer due to severe shortages in health, economy and several aspects (WHO 2013; Karunathilake 2015).
The main aim of this study was to assess satisfaction of four domains, food, sanitary facilities, patient care and management, and overall satisfaction was the dependent variable. Majority was highly satisfied in every component. These findings are comparable with studies conducted in similar contexts ((Deriba et al. 2020).
The high satisfaction regarding food is compatible with services provided. The responsibilities’ of maintaining sanitary facilities were given to patients and they drew up rosters and taught for new comers. This process of empowerment explains high level of satisfaction.
The level of patient care and management satisfaction was the highest compared to other two domains. This can be explained by well-established process from admission to discharge (Deriba et al, 2020). After the initial assessment the high-risk and complicated patients were identified and referred to specialized care. During stay, patients’ vital parameters were regularly monitored. Continuation of routine medications for chronic illnesses was arranged. It was important to provide accurate information, health education and psychological support to patients.
The isolation process and illness led to severe stress for patients but it is part and parcel to provide the required service.