RESULTS
According to collected data, three main domains were identified i.e.,
food and nutrition, sanitary facilities, and patient care and
management. The perceived level of satisfaction regarding food and
nutrition is as summarized in figure 1.
[CHART]
Figure 1: The satisfaction on food
Majority of patients who were at COVID-19 treatment centers were highly
satisfied with facilities given which accounted 64% of the selected
sample and more importantly not a single person has felt highly
dissatisfied with food provided is a positive dimension. Qualitative
comments confirmed that patients were getting adequate amount of good
quality food. In centers where patients were less satisfied, patients
commented that low quality food with regards to taste, nutritional value
and variety was given, and food was not appropriate for children, and
insufficient drinking water was given.
[CHART]The level of satisfaction regarding sanitary facilities is
provided in the figure 2.
Figure 2: The level of satisfaction regarding sanitary facilities
The majority (63% of total patients) were highly satisfied with
sanitary conditions whereas none of the patients felt highly
dissatisfied is a positive aspect indicating that sanitary facilities
provided was at a satisfactory level.
In qualitative comments, patient mentioned that they were provided with
adequate number of functioning toilets, cleaning materials, and water
supply was maintained throughout the day. However, in some centers,
patients have commented on not having sufficient toilet facilities and
being old or broken and not being provided with enough cleaning
materials.
The patient care and management by health staff is another important
dimension considered in this study. The degree of satisfaction derived
by patient on patient care at treatment centers is summerised in figure
3.
[CHART]
Figure 3: The satisfaction on patient care and management
Majority (71% of total number of patients) were highly satisfied
whereas none of the patients felt highly dissatisfied with patient care
which shows that patient care and management is at a satisfactory level
at COVID-19 treatment centers.
When analyzing qualitative aspect, certain issues existed with related
to admission of patients and treating towards ill patients at treatment
centers.
When considering dependent variable i.e. overall satisfaction, level of
satisfaction gained by patients is shown as in figure 4.
[CHART]
Figure 4: The overall satisfaction of patients
Accordingly, 67% of total number of patients is highly satisfied with
overall conditions and facilities provided at treatment centers whereas
2% of patients have derived a high level of overall dissatisfaction.
This implies that there is a considerable and wide gap in between
services provided at centers needs to be improved to cater a
satisfactory level of service which meets desired level of patients’
satisfaction.
Those whose overall satisfaction is at an unsatisfactory level mainly
commented on lack of entertainment, recreational activities, inadequate
phone charging points, and also commented negatively on ambience,
garbage disposal and waste disposal.
Table 1: Correlation of variables