METHODOLOGY
The main focus of this research was to identify how assess how the level
of satisfaction regarding food and nutrition, sanitary facilities
satisfaction, and patient care and management impact on overall
satisfaction of patients in designated treatment centers. This study was
conducted during the period from 01st March to
01st April 2021, a sample of 206 including 115 males
and 91 females within the age of 13 to 73 years were selected from 55
island- wide COVID centers. The interviewer selected approximately 5
patients from each of these designated COVID treatment centers. The data
collection was done through an interviewer administered questionnaire
via distant communication (telephone calls). The tool was prepared with
both direct and indirect questions and was piloted among 10 people.
Patient’s care level experience was assessed by - questioning on
satisfaction in basic needs and patient care management in which main
four domains were: food and nutrition, toilet and sanitary facilities,
patient care and management. The overall satisfaction was assessed to
improve service and technical care level for COVID -19 patients in Sri
Lanka. Hence, food satisfaction, sanitary satisfaction, patient care and
management were considered as independent variables and overall
satisfaction of patients’ was considered as dependent variable. To
measure satisfaction, a five- point Lickert scale scored from 1 to 5 (1=
Highly satisfied, 2= Satisfied, 3= Much satisfied/ dissatisfied, 4=
Dissatisfied and 5= Highly dissatisfied).