Abstract

The COVID-19 pandemic has necessitated a rapid transformation in healthcare delivery, prompting a shift from traditional in-person services to digital platforms. This comprehensive review explores the transition of the clinic, a community-based pain clinic, to online services, examining the challenges, benefits, and implications for patient care and accessibility. This paper delves into the experiences of patients and providers, highlighting the role of digital health in improving accessibility and overcoming geographical barriers. The paper also addresses the behavioural changes required for effective online interactions and the importance of setting clear expectations to support virtual modalities for pain care. Through a qualitative analysis, key themes and insights are identified, providing a nuanced understanding of the impact of digital transformation on pain management services to create an evidence-based discussion.