What Stumps Primary Care Clinicians? An Analysis of Diagnostic
Uncertainty Cases Discussed in Practice Inquiry Meetings
Abstract
INTRODUCTION Diagnostic difficulty is frequent in primary care, yet
little is known about which clinical scenarios present uncertainty to
primary care practitioners (PCPs) and how they respond. We describe
types of clinical scenarios causing uncertainty that PCPs brought to
regularly scheduled, confidential practice meetings. Information about
these patients’ characteristics and how clinicians responded could
better define diagnostic uncertainty in primary care, explain and
acknowledge the value of PCPs’ uncertainty work, and promote deliberate
attention to its management. METHODS We analyzed case log data from 459
case scenarios where PCPs presented patients involving uncertainty to
peers in “Practice Inquiry (PI) Colleague Group” meetings held in 17
San Francisco-Bay Area primary care practices between 2002–2015. Case
log data included: 1) uncertainty statement/question; 2) patient and
clinician information provided by PCP during first 2-3 minutes of
presentation (e,g,, presenting symptoms), 3) colleagues’ responses to
presentation; and 4) patient follow-up offered by presenter at
subsequent meetings. Using published criteria and ones designed to
identify less-objectively presented diagnostic quandaries, diagnostic
uncertainty cases were selected from the larger cohort and coded to
describe patients’ current status, already- known diagnoses/conditions;
and diagnoses/conditions identified by presenter as possible uncertainty
explanations. RESULTS Of 459 patients that PCPs presented in PI
meetings, 258 (56%) involved diagnostic uncertainty. Patients’
already-known diagnoses were discussed in 72%; 44% had at least two
diseases/conditions. In 52%, clinicians discussed possible diagnoses
that could explain uncertainty. For these, mental health/ behavioral/
neurodevelopmental conditions were discussed as potential uncertainty
contributors for approximately 25% of patients. Both diagnostic and
management dilemmas were presented in 30%; diagnostic adverse events
were discussed in 14% including 6 deaths. DISCUSSION PI Colleague
Groups are a useful forum where clinicians can admit to being ‘stuck’
and ask for help. Certain clinical scenarios, such as patients with
mental health, behavioral/neurodevelopmental conditions, presenting with
new complaints, pose special diagnostic challenges. This small-group
process also facilitates discussions of diagnostic error and patient
harm. Further qualitative analysis of the dataset should focus on case
presenters’ specific diagnostic questions, colleagues’ responses to
cases presented, and how patient follow-up reported at subsequent
meetings contributes to uncertainty resolution.